Courtesy : Hospitality industry

Requirements

Restaurant serving positions require on-the-job training that would be held by an upper-level server in the restaurant. The server will be trained to provide good customer service, learn food items and drinks, and maintain a neat and tidy appearance. Working in a role such as captain in a top rated restaurant requires disciplined role-playing comparable to a theater performance. # ISO certification in India

In the United States, some states require individuals employed to handle food and beverages to obtain a food handler’s card or permit. In those states, servers that do not have a permit or handler’s card can not serve. The server can achieve a permit or handler’s card online.

No food certification requirements are needed in Canada. However, to serve alcoholic beverages in Canada, servers must undergo their province’s online training course within a month of being hired.

Job benefits

Waiting offers flexible work schedules and the ability to work on a part-time basis. This makes the profession appealing to students, parents with childcare commitments, and people who also work other jobs.

Most restaurants also provide their employees with free or discounted meals. High-end restaurants that have only one dinner meal service often provide a shared staff meal prepared by one of the chefs. The chef may also provide samples of special or new menu preparations so the waiting staff can experience the dish and be better able to describe it for the patron. Other restaurants that have multiple shifts will give an employee a meal for free or at a discount. # ISO certification in India

In the United States, which does not have universal health care, some restaurants offer health insurance to staff who are employed full-time.

Tipping in the United States

Different countries maintain different customs regarding tipping, bu, in the United States, a tip paid in addition to the amount presented on the bill for food and drinks is customary. At most sit-down restaurants, servers and bartenders expect a tip after a patron has paid the check. The minimum legally-required hourly wage paid to waiters and waitresses in many U.S. states is lower than the minimum wage employers are required to pay for most other forms of labor to account for the tips, which form a significant portion of the server’s income. If wages and tips do not equal the federal minimum wage of $7.25 per hour during any week, the employer is required to increase cash wages to compensate for the difference.

Tips average between 15% and 20% of the bill, with 20% expected for good service, more than 20% expected for great service. Some patrons tip even more for exceptional service.  If the server goes above and beyond to ensure the patron enjoys his meal, it is customary to give a higher tip. Some restaurants charge an automatic gratuity for larger parties (usually 6 or more), and the gratuity ranges from 15% to 20% depending on the restaurant. The amount that an establishment requires the customer to pay is a service charge. Service charges, also known as automatic gratuities, are automatically included in the check. Common examples of service charges may include banquet event fees, hotel fees, bottle service fees, and cruise ship fees. # ISO certification in India