A hotel manager, hotelier, or lodging manager is a person who manages the operation of a hotel, motel, resort, or other lodging-related establishment.Management of a hotel operation includes, but is not limited to management of hotel staff, business management, upkeep and sanitary standards of hotel facilities, guest satisfaction and customer service, marketing management, sales management, revenue management, financial accounting, purchasing, and other functions. The title “hotel manager” or “hotelier” often refers to the hotel’s General Manager who serves as a hotel’s head executive, though their duties and responsibilities vary depending on the hotel’s size, purpose, and expectations from ownership. The hotel’s General Manager is often supported by subordinate department managers that are responsible for individual departments and key functions of the hotel operation. # ISO certification in India
Hotel management structure
The size and complexity of a hotel management organizational structure varies significantly depending on the size, features, and function of the hotel or resort. A small hotel operation normally may consist of a small core management team consisting of a Hotel Manager and a few key department supervisors who directly handle day-to-day operations. On the other hand, a large full-service hotel or resort complex often operates more similarly to a large corporation with an executive board headed by the General Manager and consisting of key directors serving as heads of individual hotel departments. Each department at the large hotel or resort complex may normally consist of subordinate line-level managers and supervisors who handle day-to-day operations. # ISO certification in India
Example for Small/Limited service hotel
A typical organizational chart for a small low-rise hotel operation may resemble the following:
Hotel Manager reports to Regional Director and/or Ownership/Investors
- General Manager
- Guest Service Manager (Front of House)
- Housekeeping Manager
- Chief Engineer
- Sales & Marketing Manager
- Food & Beverage Manager
- Account Manager
Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources may normally be handled by a centralized corporate office or solely by the Hotel Manager. Additional auxiliary functions such as security may be handled by third-party vendor services contracted by the hotel on an as-needed basis. Hotel management is necessary to implement standard operating procedures and actions as well as handling day-to-day operations. # ISO certification in India
